How can we help?

Pivotly checks for your purchase each time it opens, so on a new or reset iPhone it usually comes back by itself. If it doesn’t, tap the trophy at the top of the game screen, then Restore purchases. Make sure you’re signed in with the same Apple Account you used to buy it.

Remove Ads is a one-off purchase. You won’t see any more ads, and when you run out of moves in a classic game, continuing is free: no video to watch first.

If Pivotly asked for your ad choices when you first opened it, you can change them at any time: tap the trophy at the top of the game screen, then Ad privacy settings.

To change whether Pivotly can ask to track you, open your iPhone’s Settings, then Privacy & Security › Tracking.

On your iPhone. Your scores, stats, streaks and achievements are saved by the app on your device. Pivotly has no accounts, and your stats are never sent to us.

Yes. Deleting Pivotly removes your stats, streaks and achievements from your iPhone, and because we never receive them, we can’t bring them back. Your Remove Ads purchase is safe: it belongs to your Apple Account and can be restored.

Each Daily puzzle can be played once. A new one unlocks at midnight on your iPhone’s clock. Until then, you can play as many classic games as you like.

Purchases are made through the App Store, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.